We understand that terms and conditions are often extremely difficult to understand due to how they are written. We have tried to keep our Service Plans terms and conditions extremely clear so you know exactly what is and isn't covered.

1. Scope of Contract

1.1 Gas Wizard Heating will provide the level of cover described within the ‘Plan Summary’ below subject to an initial chargeable service and inspection. Our current price for a boiler service is £65 plus any parts required.

1.2 When referring to ‘We’ this refers to Gas Wizard Heating

1.3 This contract is strictly a maintenance contract and is not an insurance policy. Gas Wizard Heating is therefore not regulated by the FCA.

1.4 This plan is intended for domestic boilers only and will only carry out works at residential properties

2. Our Plans

2.1 Bronze Plan

Here is what is included in our Bronze Plan:

• Annual Boiler Service
• Annual Carbon Monoxide Test
• Central Heating Inhibitor Test
• 10% Loyalty Discount our other services
• 5% Replacement Parts Discount
• Option To Add Fire Service (additional £5 per month)

2.2 Silver Plan

Here is what is included in our Silver Plan:

• Annual Boiler Service
• Annual Carbon Monoxide Test
• Central Heating Inhibitor Test
• Controls
• Priority Call Outs
• £60 Call Out Fee
• 10% Loyalty Discount on our other services
• 10% Replacement Parts Discount
• Option To Add Fire Service (additional £5 per month)

2.3 Gold Plan

Here is what is included in our Gold Plan:

• Annual Boiler Service
• Annual Carbon Monoxide Test
• Central Heating Inhibitor Test
• Controls
• Radiators and Thermostatic Controls (Standard)
• Priority Call Outs
• Emergency Call Outs
• £60 Call Out Fee
• 10% Loyalty Discount on our other services
• 10% Replacement Parts Discount
• Select Parts Covered
• Option To Add Fire Service (additional £5 per month)
• Option To Add Landlord Safety Check (additional £5 per month)

3. Components of the System

3.1 Your heating system is made up of a number of different components. The components of the heating system covered within each plan are as follows:

3.2 Bronze Plan

• n/a

3.3 Silver Plan

• n/a

3.4 Gold Plan

• Boiler and all internals up to £95
• Thermostatic radiator valves
• Timer/thermostat

Below you will find information on each of the benefits within our service plans. Please refer back to ‘Our Plans’ above to see which items below are included in each plan.

4. Annual Service

4.1 One of our Gas Safe qualified engineers will perform the service and safety check in line with manufacturers instructions

4.2 Included in this service/safety check, we will perform the following as a minimum:

• Check emissions using a fully calibrated flue gas analyser
• Check of the inlet and working gas pressure
• Clean condensate trap
• Clean magnetic filter (if fitted)
• Clean inside of boiler case
• Gas rate if required
• Test of safety devices and all safety checks in line with Gas Safe guidelines

4.3 We will also inspect the radiators, hot water cylinder and other components for leaks or defects

4.4 A gas tightness test will be performed in certain circumstances to ensure the property is free from gas leaks

4.5 The annual service will be arranged at a time and date convenient to you and in the month of your contract renewal. Unless otherwise arranged with the contract holder beforehand.

4.6 The annual service will be carried out Monday to Friday between 9 am and 5 pm unless otherwise agreed by Gas Wizard Heating

5. Annual Carbon Monoxide Test

5.1 We will complete a test to check all carbon monoxide detectors in the property are working correctly once per year

6. Loyalty Discount on Other Services

6.1 We offer other services within Gas Wizard Heating that include:

• Boiler installation
• Gas cooker installation

As a Service Plans customer, you receive the following discounts on the labour of our other services:

Bronze Plan: 10% Discount on all labour

Silver Plan: 10% Discount on all labour

Gold Plan: 10% Discount on all labour

7. Exceptions

7.1 Any breakdown that is caused by sludge, scale or system deposits will not be covered - this will be confirmed by an independent water quality test if required (chargeable to customer if it fails)

7.2 Any breakdown that is a result of a problem with the water mains, electrical grid or gas main/meter. Including having no credit on a gas meter.

7.3 Pre-existing faults and defects in the design or installation of the system.

7.4 Any breakdowns caused by blocked drains backing up into the boiler.

7.5 Replacement of cosmetic parts such as boiler casings and covers

7.6 Faults caused due to the fabric of the building, for example, pipes in walls bursting due to subsidence

7.7 Any defects caused due to malicious actions, misuse or third party interference.

7.8 Any defect caused by; fire, flood, lightning, explosion, storm, frost, terrorism or the impact of any other extraneous cause.

7.9 We will not be held responsible for delays in the provision of parts from suppliers or delivery firms

8. Missing / Cancellations of Appointments

8.1 Customers that have arranged a breakdown callout or annual service are given a time slot, if the engineer attends and the customer is not available a rebooking amount is charged to re-attend.

8.2 Customers must give 24 hours notice to change an appointment date/time otherwise a rebooking fee will be charged

9. Use of Subcontractors

9.1 We reserve the right to use subcontractors to carry out any breakdowns or annual services. All subcontractors will be Gas Safe registered and vetted by us for suitability

10. Period, Renewal and Payment Contract

10.1 This contract is valid for a period of 1 year (12 months) from the date the first direct debit is collected

10.2 The contract will be automatically renewed into a monthly rolling contract unless instructed by the customer to cancel. The customer must give notice no later than 14 days before the renewal date

10.3 We reserve the right to cancel the renewal of any contract without giving a reason.

10.4 In the event of non-payment of the Direct Debit cover will be suspended until the account is brought up to date and no works will be carried out

10.5 The contract is cancelled if the customer misses 3 consecutive payments without contacting after the initial 12 months period. Failure to make payments within the initial 12 month period will result in an administration fee on the account along with payment to get the account balance up to date

10.6 We reserve the right to cancel any policy at any time if a customer is found to have broken any terms in these conditions.

11. Certificates

11.1 All certificates will be held electronically by Gas Wizard Heating